REFUND AND RETURN POLICY FOR AED

	Use Case	Eligibility	Process
RETURN / EXCHANGE	Use Case 1. Size is not right 2. Do not like the fit / style 3. Product is damaged 4. Changed your mind? No hard feelings :)	Eligibility - Shoes tried indoors only - Tags & accessories intact - Original box returned (scuffs OK)	Process How: Email us (care@rarabarefoot.com) or Message us on WhatsApp (+971 52 764 5001) within 7 days. We reply in ≤ 24 hrs. Timeline: Pick-up in 3-4 days → quality check 48 hrs → refund/dispatch process started

REFUND (in the case of Return)	Use Case In the event of a RETURN REQUEST	Eligibility - Eligibility conditions for RETURN are verified by us upon receiving the product	Process Refund process to start post successful verification of the eligibility conditions upon receiving the return product. Timeline - 48 hours Prepaid orders - to be refunded in the same instrument from which the payment was made. Timeline - 5 to 7 working days COD orders - you will receive a link on WhatsApp and Email to input details to accept refund via Wallet/ Bank Account transfer. Timeline - 5 to 7 working days

NEW PRODUCT SHIPMENT (in the case of Exchange)	Use Case In the event of an EXCHANGE REQUEST	Eligibility - Eligibility conditions for EXCHANGE are verified by us upon receiving the product	Process New product requested (subject to stock availability) to be shipped post successful verification of the eligibility conditions upon receiving the exchange product. Timeline - 3 days